Customer Support Executive

Job Description

Responsibilities

• Respond to customer inquiries via phone, email, live chat, social media, and messaging platforms.
• Resolve customer issues related to orders, payments, deliveries, returns, refunds, and product information.
• Track customer orders and coordinate with the operations and logistics teams to ensure timely resolution.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and follow up to ensure complete resolution.
• Assist customers with placing orders and navigating the WafiLife website or mobile app.
• Gather customer feedback and share insights to improve products and services.
• Maintain a high level of customer satisfaction while meeting response time and service quality standards.
• Collaborate with internal teams to continuously improve the customer experience.

Requirements

• Bachelor's degree in any discipline. Candidates currently pursuing a Bachelor's degree are also encouraged to apply.
• 1–2 years of experience in customer service, customer support, call center, or a related role (fresh graduates with excellent communication skills are encouraged to apply).
• Excellent verbal and written communication skills in both Bengali and English.
• Strong problem-solving and conflict-resolution skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer proficiency, including Microsoft Office and Google Workspace.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with a customer-first mindset.

Benefits

• Friendly and collaborative work environment.
• Opportunity to work with one of Bangladesh's leading online bookstores.
• Career growth and continuous learning opportunities.
• Access to books and a culture that encourages reading and personal development.